Notes
Contents includes: The feedback challenge -- Truth triggers -- Relationship triggers -- Identity triggers -- Feedback in conversation.
Summary: Discover how to turn evaluations, advice, criticisms, and coaching into productive listening and learning. Receiving feedback sits at the junction of two conflicting human desires: we do want to learn and grow, and we also want to be accepted just as we are right now. The authors offer a powerful framework to help us take on life's blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.
Librarian's Miscellania
Douglas Stone & Sheila Heen
